Your Care & What to Expect

At Life is Movement Clinic, our goal is to help you move, feel, and live better. Physiotherapy is a safe and effective way to improve mobility, strength, and overall function. However, as with any treatment, there are some things to keep in mind:

• You may experience temporary soreness or discomfort after a session—this is a normal response as your body adapts.

• In rare cases, symptoms may temporarily worsen before improving.

• We tailor every treatment plan to your unique needs and will work with you to minimize risks while maximizing your progress.

If you ever have concerns or questions about your treatment, please don’t hesitate to ask. Your comfort and confidence in your care are our top priorities.

Appointments & Cancellations

We kindly ask that you please ensure you are certain you wish to proceed before making a booking, as all fees are payable at the time of booking and refunds are not routinely offered.

We understand that life happens and plans can sometimes change. If you need to reschedule an appointment, we kindly ask for at least 24 hours’ notice. This allows us to offer the appointment time to another client in need.

Appointments changed with more than 24 hours’ notice can be moved to a future date, subject to availability.

Changes or cancellations made with less than 24 hours’ notice will be charged at the full appointment fee. However, if an emergency or exceptional circumstance arises, please get in touch and we will always do our best to help where possible.

Where a refund is agreed, it will be provided as account credit to be used toward a future appointment.

Cash refunds are not routinely offered and will only be considered in exceptional circumstances at management discretion.

Where a cash refund is approved, it will be issued minus any booking platform fees, payment processing charges, or other non-recoverable transaction costs incurred at the time of booking.

Packages & Subscriptions

To support consistency, accountability, and meaningful long-term progress, all packages and subscription plans are designed to encourage regular attendance and active participation in your rehabilitation or performance programme.

Package Expiry

All prepaid session packages are valid for six (6) months from the date of purchase.

Any sessions not used within this six-month period will automatically expire and will be forfeited.

This policy exists to encourage consistency and ensure treatment momentum is maintained.

Of course, we understand that life happens, and reasonable exceptions may be made in cases of illness, injury, travel, or other exceptional circumstances at our discretion.

Subscription / Membership Plans

Subscription and membership plans are designed around consistent monthly attendance.

Where your plan includes a set number of sessions per month (for example, 4 sessions per month), those sessions are intended to be used within that billing cycle.

As a general rule:

• Unused sessions do not roll over into future months

• Sessions not used within the relevant billing cycle will normally be forfeited

• Membership pricing is based on an ongoing commitment to regular attendance and consistent engagement

Again, reasonable exceptions may be made in exceptional circumstances at our discretion.

Some membership plans may require a minimum commitment period, as outlined at the point of purchase.

Your Responsibility & Our Commitment

• Please inform us of any changes in your health or medical history before your session.

• We are here to support you in your recovery, but progress depends on consistent participation and following your therapist’s advice.

Thank you for choosing Life is Movement —we’re honored to be part of your health journey!